Frequently Asked Questions

Please read our Q&As before sending us a message.

Are your products original?

Yes, of course, we’re GOSO lock pick tools manufacturer. We also sell other lock picks from other brands, just like others sell our products.

Is your shipping charges FREE?

Yes, we offer a FREE shipping option to all countries all over the world. Please checkout our Shipping and Delivery policy for details.

How long will delivery take?

Transit time for international shipments is 2-3 weeks on average.
For those who need our item(s) faster. We also offer Standard (Expedited) shipping, we base shipping amounts off the weight and size and where you are located (orders ship from Zhejiang, China).

Can I cancel my order?

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

What's your Refund, Return, Exchange policies?

Sure, your satisfaction is our #1 priority. Please check our Refunds and Returns page here.

What payment methods you accept?

Payments methods include PayPal and Credit Cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

The reasons why we suggest you use PayPal:

Payment is traceable. By using your PayPal account, you can trace the status of your payment.

When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

Where can I track my order?

We have a built-in tracking system, with your Order ID and Billing Email you can track whether your order was shipped or not, and tracking number and tracking url of your package.

>> Track your order here <<

Can I distribute your products in my country? Do you wholesale?

Become one of our 50+ distributors from all over the world. We still have no selling team in some countries especially in South America, Africa and Mid-East, help us enlarging our market in these areas. It’s absolutely your opportunity filling the locksmith tools market gap in your country. Join in our selling team now!

Get in touch

Welcome to contact us if you have any questions, inquiries, or complaints. Please allow us 1-2 business days to email back. We think our cooperation benefits both of us.

Add: Mapu Industrial Park, Luqiao Dist., Taizhou City, Zhejiang Province 318050 China
Tel: +86-576-8296-2618
Web: https://gosolockpicks.com
Email: [email protected]

Like us on Facebook

Send us a message

333 thoughts on “Contact

  1. geek.sellers says:

    i don’t see how to apply the coupon code. i get to PayPal and it’s for the whole amount. Thx.

  2. llavesychips says:

    good day, on April 17 of last month I bought some articles with you, but since 20 days ago the guide said that is in germany, you can tell me what could happen for this package to take so long, this is the guide number RX322228800DE , https://t.17track.net/en#nums=RX322228800DE, thank you for your prompt reply

  3. Russel May says:

    Is there any promo codes, coupons, or any discounts that you can give me to order GOSO 24 Piece Lock Pick Set Transparent Practice Padlock Bundle?
    If so that would be a great help as I am trying to buy this as a fathers day gift

  4. Mario Rodas says:

    Hi, it’s been 5 days now and I do not have any Order # 3363 reports from June 7 2018 to US 83.91. Thanks for your quick response.

  5. draagjosh says:

    I have an order that I placed the number they gave me is 3506 I have no information on tracking number or product delivery time can you please let me know as soon as possible and worried about ifI got scammed

  6. Goran says:

    Why there is NO INFO HOW MUCH THEY ARE THICK? 🙂 That is so important… because in europe it can be used .025 it is too fat… 🙂
    please fill that info ASAP… 🙂

  7. portbotany says:

    Hello Charles,

    Could you advise which contact email address i can reach you via? the above address doesn’t seem to work

    The mail system
    : host mxbiz1.qq.com[184.105.206.59] said: 550 Mail content denied.

  8. Kyle ramsey says:

    I received a email that my payment was received and I have an order number but I never received information about if and when it will be shipped

  9. lionel says:

    hello I paid western union I but not received from the party yulong pen tracking my package part dhl

  10. Austin says:

    I ordered a product a few weeks ago and did not receive a tracking email, my order number is 3575, just curious when it will get here.

  11. neumann says:

    Hi, Charles, it’s been 5 months since I’ve posted my order and I still did not receive the products. I know sometimes international deliveries to Brazil take longer than expected, but I think that it should be delivered by now. Any idea?

  12. Lawrence says:

    Hi Charles, I placed an order about 7 weeks ago.
    Order #3550 (August 13, 2018)
    RH977319254CN
    When I check on the tracking number, it just shows as in transit.

  13. Lawrence says:

    Hi Charles.
    order: #3550 (August 13, 2018)
    When I try checking the tracking number it seems to end on when it got on the plain, about a week after order.
    Nothing has arrived yet. Can you assist?

  14. rp108 says:

    Hi Charles,
    I placed order #3663 on Sept 23.
    It still says; Processing
    Can you tell me when it will ship?
    Thanks !
    rp

  15. azevedo.osvaldinho says:

    ola por gentileza envie um numero de rastreio dos meus pedido 3477 e 3517 diz pedidos não encontrados

Comments are closed.