Frequently Asked Questions

Please read our Q&As before sending us a message.

Are your products original?

Yes, of course, we’re GOSO lock pick tools manufacturer. We also sell other lock picks from other brands, just like others sell our products.

Is your shipping charges FREE?

Yes, we offer a FREE shipping option to all countries all over the world. Please checkout our Shipping and Delivery policy for details.

How long will delivery take?

Transit time for international shipments is 2-3 weeks on average.
For those who need our item(s) faster. We also offer Standard (Expedited) shipping, we base shipping amounts off the weight and size and where you are located (orders ship from Zhejiang, China).

Can I cancel my order?

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

What's your Refund, Return, Exchange policies?

Sure, your satisfaction is our #1 priority. Please check our Refunds and Returns page here.

What payment methods you accept?

Payments methods include PayPal and Credit Cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

The reasons why we suggest you use PayPal:

Payment is traceable. By using your PayPal account, you can trace the status of your payment.

When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

Where can I track my order?

We have a built-in tracking system, with your Order ID and Billing Email you can track whether your order was shipped or not, and tracking number and tracking url of your package.

>> Track your order here <<

Can I distribute your products in my country? Do you wholesale?

Become one of our 50+ distributors from all over the world. We still have no selling team in some countries especially in South America, Africa and Mid-East, help us enlarging our market in these areas. It’s absolutely your opportunity filling the locksmith tools market gap in your country. Join in our selling team now!

Get in touch

Welcome to contact us if you have any questions, inquiries, or complaints. Please allow us 1-2 business days to email back. We think our cooperation benefits both of us.

Add: Mapu Industrial Park, Luqiao Dist., Taizhou City, Zhejiang Province 318050 China
Tel: +86-576-8296-2618
Web: https://gosolockpicks.com
Email: [email protected]

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333 thoughts on “Contact

  1. Zulfitra Akbar says:

    I’ve sent detail order to Charles Peng at Hsiendai for the items below but not received any reply yet. Do you have these in stock?

    – 3pcs Honda Inner Groove Pick

    – 3pcs HU92 BMW&Peugeot Inner Groove Pick

    – 2pcs HU64 Mercedez Inner Groove Pick

    – 1pcs HU66 VAG Inner Groove Pick

    – 2pcs KLOM Rake Pick Set (15 pcs)

    – 2pcs GOSO 12pc Pick Set (leather case)

    – 1pcs HUK 4pcs Double Ended Tension Wretch

    – 1pcs Lishi HU101 Laser Pick (with Long Stems)

    – 1pcs Lishi TOY48 Laser Pick

    How much for all? Thanks

    PM me at [email protected]

  2. ALTEMAR GAMA DE FREITAS says:

    Good afternoon!
    you can send the hu66 to open vw, chevrolet, ford, mercedes, bmw, posch?
    Please send price and shipping to Brazil.
    My address is:
    qnl: 08 set: i Lot: 18
    taguatinga north
    taguatinga – Df Brazil.
    CEP: 72155-800

    Thank you,
    Mr. Freitas

  3. Jose Limia Cid says:

    Hola, soy cerrajero desde hace un tiempo,me pongo en contacto con ustedes para comprar. Desearía saber sus condiciones de compra y precios de sus herramientas

  4. raj singh says:

    hi there I need a quota for this picks and shipping as other company got free shipping
    new hu92 quick tool x2
    new Honda 66 quick tool x1
    new buick regal tool x2
    multi function revesal tool all purpose x2
    opel hu100 quick tool x2

  5. raj singh says:

    hi there I need a quota for this picks and shipping as other company got free shipping
    new hu92 quick tool x2
    new Honda 66 quick tool x1
    new buick regal tool x2
    multi function revesal tool all purpose x2
    opel hu100 quick tool x2
    bmw/peugot hu92 quick tool x2
    new ford focus quick tool x1
    bmw quick tool 3rd generation x2
    benz quick tool hu64 x1
    benz quick tool x1

    please send me price and shipping hope to here from you soon thanks raj

  6. Clay Miller says:

    I want to buy the goso hook picking set. The one with the 2 column like handles with the hook, dimple, and car pick attachment tips. How do I go about this. The is no way to buy things directly from this website. How much is it and how do I go about ordering.

  7. chave mestra says:

    Hello, we want to now the price of-new honda quick tool,high quality benz quick tool,bmw e peugeot quick tool, honda quick tool,hondaquick tool 3rd generation and opel hu100 quick tool.
    We are interested to buy it.How can we do it? Thank you.

  8. juan antonio santiago says:

    Hi, I bought a set of pickles on ebay, the seller tells me that they are your brand name, but I do not see the logo anywhere on the picks and the case that comes, my question is, all your picks have the logo goso

  9. Matthew roe says:

    Hey I am trying to do reviews for good lock pick sets I was wondering if I could do that for your company and give good reviews please email me back and I hope to do reviews for your great company thank you Matthew roe

  10. Eric Wilson says:

    What kinda of incompetent fool made this website. I can’t find prices or even add items to my cart. Does your company not want to sell your products. I will not be shopping here again. If your company cannot even make a website that works; clearly you guys have no business since. Wow I cannot believe I even have to type this. Whoever made this site is a completely inconeptient idiot.

  11. pablo saurit says:

    hola estoy interesado en algunos productos soy de argentina hacen envios con DHL?

    2- GOSO Lever Tool
    1 Genuine HU66 Inner Groove Pick
    1 Car Locks Hook Picks

  12. Vladimir says:

    Hi dear friends. My name is Vladimir. I’m a representative of Progress-Kama Co. We are looking for suppliers lock pick sets. Please contact us.

    Thank you,
    Sincerely,
    Vladimir.

  13. Larry A. Poteat Sr. says:

    I purchase some items from you but the email say you did not receive payment, can you let me know if this is true.

  14. Kyle gilson says:

    I ordered something on the 15 th of November I have a tracking number but the shipping log hasn’t changed since the 20th just wondering how long it is going to be before I receive my package

  15. daniefzeelie42 says:

    Hi. I have purchased two items from you on January 14. Order number 2916. I would like for you to give me feedback, whether you did receive my payment, and when my items will be posted to me. Thanks so far.

  16. fowl says:

    Hi! I still haven’t received my tracking number on email. My order #3000 was placed 10 days ago and it is still in the state of “Processing”.

  17. Anthony Thomas says:

    Hello

    Please can you advise if my order #3013 has been despatched.

    Also is there a way to track my order ?

    Thank you

    Anthony Thomas
    Zimbabwe

    • Charles Penn says:

      I’m sorry we were celebrating Chinese New Year, and your items were not shipped yet, we’re now back and working and your order shall be shipped within 2-3 business days. Thanks for your patience.

      • daveprettejohns says:

        Hi Charles, thanks for your reply, I’ve checked the tracking and it says in transit for 31 days… still not arrived and not sure it’s in Europe..!! Please advise.. thanks…

        • Charles Penn says:

          Hi David,

          It’s shipped by Yanwen, and it’s picked up by PostNL, it seems that PostNL had first scan on Mar. 8th (It means Yanwen didn’t proceed it during Chinese new year holiday, please wait 1-2 weeks and I think it can be arrived, thanks.

  18. Anthony Thomas says:

    Hello

    Please advise if my order no: 3013 has been shipped yet & how do i track it please ?

    Kind regards

    Anthony Thomas

    • Charles Penn says:

      I’m sorry we were celebrating Chinese New Year, and your items were not shipped yet, we’re now back and working and your order shall be shipped within 2-3 business days. Thanks for your patience.

  19. Jayden says:

    Hi my order number is 2983 and I purchased a GOSO 24 Pieces Lock Pick Set on the 2nd of February 2018 and was wondering where my order was up to. If you can, can you please contact me by email thanks.

    • Charles Penn says:

      I’m sorry we were celebrating Chinese New Year, and your items were not shipped yet, we’re now back and working and your order shall be shipped within 2-3 business days. Thanks for your patience.

  20. oscar_tg says:

    Hello, my order #3006 was placed on February 16, 2018 and is currently Processing. I need to know what happened with my order. Today is March 3 and the order is still stopped. I need an answer, please. I’m starting to get impatient.
    Thanks.

    • Charles Penn says:

      I’m sorry we were celebrating Chinese New Year, and your items were not shipped yet, we’re now back and working and your order shall be shipped within 2-3 business days. Thanks for your patience.

  21. Anthony Thomas says:

    Hello
    Why does no-one answer me when i query the situation of my order no: 3013 for 2 x HU66ick picks ?

    PLEASE REPLY !!!!!!!

    Anthony Thomas

    • Charles Penn says:

      I’m sorry we were celebrating Chinese New Year, and your items were not shipped yet, we’re now back and working and your order shall be shipped within 2-3 business days. Thanks for your patience.

    • Charles Penn says:

      I’m sorry we were celebrating Chinese New Year, and your items were not shipped yet, we’re now back and working and your order shall be shipped within 2-3 business days. Thanks for your patience.

  22. remantecai1936 says:

    ¿hola se izo pago el 13 de febrero ,no he recibido el pedido ,me puede decir que ocurre?
    empresa, arrandimultiser barakaldo ,VIZCAYA

  23. luciadydy says:

    Hi, I order something on the 27 th of february, but the state is still in process. Can I have details about the order? Thanks

    • Charles Penn says:

      I’m sorry we were celebrating Chinese New Year, and your items were not shipped yet, we’re now back and working and your order shall be shipped within 2-3 business days. Thanks for your patience.

  24. luciadydy says:

    Hi, I ordered something on 27th on february, but my order status is still under processing. when will I receive my order?
    Order #3022

    Thanks

  25. Anthony Thomas says:

    Hello please advise if my order no: 3013 gas been despatched yet ?

    Thank you
    Anthony Thomas

  26. paulflannery31 says:

    Hi I placed an order on 24/2/2018 I have still not received item and status is still showing as “processing” can u please advise me of how long delivery is likely take .. Thanks

  27. wer91697 says:

    привет мой заказ #3067 что с ним когда будет доставка?

  28. Jassim Mahmood Jassim says:

    Hi Dear,

    I tracked my purchased item, and it shows it got sent back. please advice.

    Order#: 3008 (February 18, 2018).

    Tracking#: RH952419217CN

    What is the refund procedure ??

  29. Anthony Thomas says:

    Hello

    Please advise on the position of my order no #3013, you say it was shipped with DHL but why did it only leave Shanghai on the 17th March & when can i expect it ?

  30. Geoffrey Moyer says:

    Hi there, I have made two separate orders through you guys (3075&3079). It has now been about five days and have yet to receive any kind of tracking number or any information at all really aside from my receipt. Any info you can give me about the status of my orders would be appreciated!! Thank you!

  31. oscar_tg says:

    Hello, can I know where is my order numer #3006? Thanks. It’s “On hold” since weeks ago.

  32. David Trump says:

    Hi, I raised a query here and on Facebook re a GOSO dimple rake that snapped the first time I tried to use it but I have still not received a reply from you (6 days now). I was given the GOSO set on my birthday (21st Mar) by my son and the rake snapped as though it had been over tempered or similar. I live in the UK.

  33. luciadydy says:

    I made an order on Feb. 27, I was told it was the new year and it was delayed with sending the package. It’s been 2 months since then and I do not know anything about my parcel. On the watch page I do not have any info on March 18th. I want more information URGENT and I want to get my package as soon as possible. it is not possible to wait 2 months when you say that within 2 weeks I will receive the package!

  34. L says:

    I am looking for the lishi lock pick for Honda CBR 1000RR 2012.. which one can i choose cause i cant find it myself.

Comments are closed.