Frequently Asked Questions

Please read our Q&As before sending us a message.

Are your products original?

Yes, of course, we’re GOSO lock pick tools manufacturer. We also sell other lock picks from other brands, just like others sell our products.

Is your shipping charges FREE?

Yes, we offer a FREE shipping option to all countries all over the world. Please checkout our Shipping and Delivery policy for details.

How long will delivery take?

Transit time for international shipments is 2-3 weeks on average.
For those who need our item(s) faster. We also offer Standard (Expedited) shipping, we base shipping amounts off the weight and size and where you are located (orders ship from Zhejiang, China).

Can I cancel my order?

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

What's your Refund, Return, Exchange policies?

Sure, your satisfaction is our #1 priority. Please check our Refunds and Returns page here.

What payment methods you accept?

Payments methods include PayPal and Credit Cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

The reasons why we suggest you use PayPal:

Payment is traceable. By using your PayPal account, you can trace the status of your payment.

When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

Where can I track my order?

We have a built-in tracking system, with your Order ID and Billing Email you can track whether your order was shipped or not, and tracking number and tracking url of your package.

>> Track your order here <<

Can I distribute your products in my country? Do you wholesale?

Become one of our 50+ distributors from all over the world. We still have no selling team in some countries especially in South America, Africa and Mid-East, help us enlarging our market in these areas. It’s absolutely your opportunity filling the locksmith tools market gap in your country. Join in our selling team now!

Get in touch

Welcome to contact us if you have any questions, inquiries, or complaints. Please allow us 1-2 business days to email back. We think our cooperation benefits both of us.

Add: Mapu Industrial Park, Luqiao Dist., Taizhou City, Zhejiang Province 318050 China
Tel: +86-576-8296-2618
Email: [email protected]

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313 thoughts on “Contact

  1. azevedo.osvaldinho says:

    ola por gentileza envie um numero de rastreio dos meus pedido 3477 e 3517 diz pedidos não encontrados

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