Welcome to contact us if you have any questions, inquiries, or complaints. Please allow us 1-2 business days to resolve your problems, and email back. We think our cooperation benefits both of us.

Our company profile

HSIENDAI CO., LIMITED

Add: Mapu Industrial Park, Luqiao Dist., Taizhou City, Zhejiang Province 318050 China
Tel: +86-576-8296-2618
Web: http://gosolockpicks.com
Email: lockpicks(@)hsiendai.com

Company Bank Account

BENEFICIARY BANK

SHANGHAI PUDONG DEVELOPMENT BANK
SWIFT BIC: SPDBCNSHOSA
ACCOUNT NAME: HSIENDAI CO., LIMITED
ACCOUNT NUMBER: 11443631214784
ADDRESS: MAPU INDUSTRIAL PARK, LUQIAO DIST., TAIZHOU CITY,
ZHEJIANG PROVINCE 318050 CHINA

269 thoughts on “Contact

  1. Larry A. Poteat Sr. says:

    I purchase some items from you but the email say you did not receive payment, can you let me know if this is true.

  2. Kyle gilson says:

    I ordered something on the 15 th of November I have a tracking number but the shipping log hasn’t changed since the 20th just wondering how long it is going to be before I receive my package

  3. daniefzeelie42 says:

    Hi. I have purchased two items from you on January 14. Order number 2916. I would like for you to give me feedback, whether you did receive my payment, and when my items will be posted to me. Thanks so far.

  4. fowl says:

    Hi! I still haven’t received my tracking number on email. My order #3000 was placed 10 days ago and it is still in the state of “Processing”.

  5. Anthony Thomas says:

    Hello

    Please can you advise if my order #3013 has been despatched.

    Also is there a way to track my order ?

    Thank you

    Anthony Thomas
    Zimbabwe

    • Charles Penn says:

      I’m sorry we were celebrating Chinese New Year, and your items were not shipped yet, we’re now back and working and your order shall be shipped within 2-3 business days. Thanks for your patience.

      • daveprettejohns says:

        Hi Charles, thanks for your reply, I’ve checked the tracking and it says in transit for 31 days… still not arrived and not sure it’s in Europe..!! Please advise.. thanks…

        • Charles Penn says:

          Hi David,

          It’s shipped by Yanwen, and it’s picked up by PostNL, it seems that PostNL had first scan on Mar. 8th (It means Yanwen didn’t proceed it during Chinese new year holiday, please wait 1-2 weeks and I think it can be arrived, thanks.

    • Charles Penn says:

      I’m sorry we were celebrating Chinese New Year, and your items were not shipped yet, we’re now back and working and your order shall be shipped within 2-3 business days. Thanks for your patience.

  6. Jayden says:

    Hi my order number is 2983 and I purchased a GOSO 24 Pieces Lock Pick Set on the 2nd of February 2018 and was wondering where my order was up to. If you can, can you please contact me by email thanks.

    • Charles Penn says:

      I’m sorry we were celebrating Chinese New Year, and your items were not shipped yet, we’re now back and working and your order shall be shipped within 2-3 business days. Thanks for your patience.

  7. oscar_tg says:

    Hello, my order #3006 was placed on February 16, 2018 and is currently Processing. I need to know what happened with my order. Today is March 3 and the order is still stopped. I need an answer, please. I’m starting to get impatient.
    Thanks.

    • Charles Penn says:

      I’m sorry we were celebrating Chinese New Year, and your items were not shipped yet, we’re now back and working and your order shall be shipped within 2-3 business days. Thanks for your patience.

  8. Anthony Thomas says:

    Hello
    Why does no-one answer me when i query the situation of my order no: 3013 for 2 x HU66ick picks ?

    PLEASE REPLY !!!!!!!

    Anthony Thomas

    • Charles Penn says:

      I’m sorry we were celebrating Chinese New Year, and your items were not shipped yet, we’re now back and working and your order shall be shipped within 2-3 business days. Thanks for your patience.

    • Charles Penn says:

      I’m sorry we were celebrating Chinese New Year, and your items were not shipped yet, we’re now back and working and your order shall be shipped within 2-3 business days. Thanks for your patience.

  9. remantecai1936 says:

    ¿hola se izo pago el 13 de febrero ,no he recibido el pedido ,me puede decir que ocurre?
    empresa, arrandimultiser barakaldo ,VIZCAYA

  10. luciadydy says:

    Hi, I order something on the 27 th of february, but the state is still in process. Can I have details about the order? Thanks

    • Charles Penn says:

      I’m sorry we were celebrating Chinese New Year, and your items were not shipped yet, we’re now back and working and your order shall be shipped within 2-3 business days. Thanks for your patience.

  11. luciadydy says:

    Hi, I ordered something on 27th on february, but my order status is still under processing. when will I receive my order?
    Order #3022

    Thanks

  12. paulflannery31 says:

    Hi I placed an order on 24/2/2018 I have still not received item and status is still showing as “processing” can u please advise me of how long delivery is likely take .. Thanks

  13. Jassim Mahmood Jassim says:

    Hi Dear,

    I tracked my purchased item, and it shows it got sent back. please advice.

    Order#: 3008 (February 18, 2018).

    Tracking#: RH952419217CN

    What is the refund procedure ??

  14. Anthony Thomas says:

    Hello

    Please advise on the position of my order no #3013, you say it was shipped with DHL but why did it only leave Shanghai on the 17th March & when can i expect it ?

  15. Geoffrey Moyer says:

    Hi there, I have made two separate orders through you guys (3075&3079). It has now been about five days and have yet to receive any kind of tracking number or any information at all really aside from my receipt. Any info you can give me about the status of my orders would be appreciated!! Thank you!

  16. David Trump says:

    Hi, I raised a query here and on Facebook re a GOSO dimple rake that snapped the first time I tried to use it but I have still not received a reply from you (6 days now). I was given the GOSO set on my birthday (21st Mar) by my son and the rake snapped as though it had been over tempered or similar. I live in the UK.

  17. luciadydy says:

    I made an order on Feb. 27, I was told it was the new year and it was delayed with sending the package. It’s been 2 months since then and I do not know anything about my parcel. On the watch page I do not have any info on March 18th. I want more information URGENT and I want to get my package as soon as possible. it is not possible to wait 2 months when you say that within 2 weeks I will receive the package!

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